Q&A(Online Trading)

 
After your Security Trading Account is confirmed, when would you be able to start your trading?
You are able to trade after the account has been confirmed by UOBKH staffs. Our staff would send you an email with details and your account number.
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There are 3 types of trading accounts, as follows:
1. Cash Account allows investors to purchase shares within a credit limit given by UOBKH. The credit limit is determined by the investors’ credit standing. Investors are required to deposit 20% worth of collateral (cash or securities) to UOBKH prior to trading. The settlement date is 3 working days (T+3) after the trading date.
          2. Cash Balance Account is a trading account in which investors are required to deposit the full amount of cash as collateral (100%) prior to trading. There is no credit limit for this type of trading account, as the amount available for trading depends on the amount deposited by the investors. Cash deposited will receive interest at a rate announced by UOBKH and interest is calculated daily based on the investors’ outstanding balance. However, there would be immediate deduction or addition to the trading account balance when you buy or sell shares, respectively.
**You can check the rate of interest for your deposited money, by contacting 02-659-8222
          3. Credit Balance Account or Margin Loan Account is a trading account in which cash is loaned from the broker in the buying of securities. Investors have to deposit cash and/or mortgage securities as collateral with a minimum value equal to the Initial Margin (IM) determined by UOBKH. Cash deposited as collateral in excess of the loaned amount will receive interest at a rate announced by UOBKH. While interest has to be paid if the cash deposited is less than the loaned amount.
Note: There’s no minimum commission rate when shares are bought or sold. **
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Is it required to deposit cash as collateral to open an online trading account?
Yes, if you are opening a Cash Balance account, as the amount of cash available for trading depends on the amount deposited by the investors, which there is no credit limited for this type of trading account.

 
However, for Cash Account, you have to deposit at least 20% of the credit limit, before they can start trading.
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How to start trading online?
After receiving the trading account number, you have to register your own username and password, by following the instructions below:
1. Go to www.utrade.co.th
2. Select the menu Open an Account
3. Select either Open Equity Account or Open Derivatives
4. Fill in your personal information, along with the username and password, especially the ones with asterisk(*)
5. After filling in the information, select the Register tab.
6. Wait for approximately 30 minutes.
7. Refresh the website www.utrade.co.th, and re-login using the username and password you have registered for.
8. For new users, the system would ask you to setup your PIN number, which is required to send your trading orders. After you have setup your PIN number, you can use Streaming, which is a program used for selling or buying share, and checking market prices of shares.
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How to send trading orders online?
Go to www.utrade.co.th, then sign in under the tab Web Login and select Streaming New. After that you can sell or buy your shares by filling in the volume, the price, your PIN number and press Submit
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How to check your online trading orders?
You can check your order at the lower part of the Streaming window. As for the meaning of the order status, it can be checked at Settings > Other Information > Order status
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How to cancel your orders?
You can cancel your orders at any time before your orders are matched. If your orders are already matched, you can make no changes to it. You can tick the empty box to select that particular order and then press Cancel. Enter the PIN number and then press Confirm Cancel.
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How to check for the amount of cash available for making purchase of shares?
Go to Streaming, then the Portfolio tab, and under the headline Line Available. .......................................................................................................................................

How to check for the total amount of shares bought or sold per day?
Go to www.utrade.co.th and follow the following steps:
1. Sign in under the tab Web Login
2. Select the menu Total Deal Summary (the information shown would be per day
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How to check for the past orders?
Go to www.utrade.co.th and follow the following steps:
1. Sign in under the tab Web Login
2. Select the menu Confirmation Report
3. Select Account No. and press Submit
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How to check the movement of statement or stock?
You can check the movement of your financial statements and/or stocks by going to My Account > Monthly Stock Statement or Monthly Stock Movement
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How to change your email of your current online account?
You can change your personal email under the Email tab. .......................................................................................................................................

Could you change your password? How?
There’s two ways in which you can make changes to your password:
1. Go to My Account > Change Password
2. Go to Streaming > Settings > Password & PIN > Change Passwor
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What is PIN number? Could it be change?
PIN (Personal Identification Number) is a security code used to confirm the selling or buying orders online. You can change their PIN number after your first login, which the PIN number has to be 6 numbers, no characters or symbols. There’s two ways in which you can change your PIN number:
1. Go to My Account > Change PIN
2. Go to Streaming > Settings > Password & PIN > Change PIN
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If you forget your password or PIN number, what should you do?
If you forget your password and fill it in wrongly for more than 5 times, the system would automatically lock your account. This would unable you to login onto your account, as it tries to protect the account from other unknown users. You can unlock your account and reset your password by contacting the E-Business office at 02-659-8222. Once you login, the system would ask you to change your password once again.

 
Incase you forget your PIN number; please contact the E-Business office, so our staff can help you reset your PIN number. When you login, you would receive the message Force Change PIN Account, where you can change your 6 number PIN code.

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Where do you find the details about the commission rate for online trading?
1. Cash Account
However, there’s additional fee which UOBKH has to charge you, as it is a requirement of the Association of Thai Securities Companies. Details are as follow: 
1. Trading Fee is 0.005% of the trading amount per day, which UOBKH would have to charge you and send it to SET (The Stock
Exchange of Thailand)

2. Clearing Fee is 0.001% of the trading amount per day, which UOBKH would have to charge you and send it to TSD (Thailand
Securities Depository)

3. Regulatory Fee is 0.0018% of the trading amount per day, which UOBKH have to charge you and send it to SEC (Securities and
Exchange Commission Thailand)

 
Is the market price in online system or the Streaming program a real time program?
It is in real time, as we have updated our program and increases it speed to the same speed as the normal trading system, so they can work in parallel. However, online trading also depends on your internet connection. .......................................................................................................................................

Can you send orders at all times?
Yes you can send selling or buying online orders at all times, even though the SET is closed or our company is closed. Your orders would be saved in the system’s database, which would be in time order. When the market is in pre-open state, your orders would be sent into the buying/selling system right away.
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What is the ATS (Automatic Transfer System)?
It is the automatic deduction or addition of your money when you trade, as it links your bank account to your online security account. All your transfers would be done electronically with no charges, including deposits, withdrawal and payments .......................................................................................................................................

How would you receive your dividends?
You can receive your dividends by doing e-Dividend which would transfer your dividend/interest into your bank account.
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How would you make payments for your trading?
Once you open an online account with us, you could make payments through ATS, which would automatically deduct your money from your bank account. This is more convenient, as you do not have to come to UOBKH to make your payments.  
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How could you withdraw or deposit money online?
After logging in, go to My Account > Money/Shares Transfer > Money Deposit or Money Withdrawal or Shares Transfer
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What are the Low-spec Computer systems that could be used?
Hardware:
CPU Core I3 or above
RAM At least 512 MB
Internet Connection Recommend high speed internet ADSL
Display Wild Screen = 1260*650 (ratio 1.93)
Terminal = 1260*957 (ratio 1.31)  
Software:
Operating System (OS) Window XP, Window 7, Vista
Web Browser Browser that has Flash for Ifisx include Internet Explorer (IE6.0) or above. As for Streaming, it includes Internet Explorer (IE6.0) or above, Chrome
Flash Player Recommend at least Version 11.1
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